Streamlining Clinical Workflows with Awell and Medplum

In today's rapidly evolving healthcare landscape, organizations are constantly seeking ways to streamline operations, improve patient care, and reduce administrative burden. The integration of clinical workflows with Electronic Health Records (EHR) systems often requires development time resulting in fragmented care, data silos, inefficient and lengthy processes.

Enter the products focused on CareOps automation that provide integrated, end-to-end care journeys to streamline clinical flows. Awell stands out in this category by removing repetitive paperwork from operations, automating tedious admin tasks, and allowing customizations without relying on technical teams. Its drag-and-drop interfaces empower clinicians and operations teams to modify workflows independently.

On the technical side, Awell's API-first tech stack integrates seamlessly with third-party systems, providing a robust SDK to extend interoperability to homegrown applications.

Medplum is already one of Vinta's strong suits, as detailed in this previous article. The combination of Awell's workflow orchestration capabilities with Medplum's FHIR-native platform (FHIR being the Fast Healthcare Interoperability Resources standard) presents a powerful solution to the complex challenges facing modern healthcare delivery.

Understanding Awell and Medplum

Medplum serves as a robust foundation for healthcare data management, offering a FHIR-native headless EHR that provides the flexibility and standardization required in modern healthcare systems. Meanwhile, Awell brings sophisticated workflow orchestration capabilities that can transform static care protocols into dynamic, automated processes.

When these platforms work together, they create a comprehensive solution that addresses several critical healthcare challenges:

• Seamless Data Flow - Medplum's FHIR-based architecture ensures standardized data handling, while Awell's orchestration layer automates the movement of this data through various care workflows;
• Workflow Automation - Care pathways designed in Awell can directly interact with Medplum's API, creating a fluid experience for both healthcare providers and patients;
• Compliance and Standards - The integration leverages both platforms' commitment to healthcare standards, ensuring HIPAA compliance and FHIR compatibility throughout the entire care journey.

Orchestrating workflows with Awell

Awell offers intuitive solutions for patient onboarding, data collection, communication automation, and decision point mapping — all through an accessible drag-and-drop interface.

Awell Studio: low-code workflow design

Awell Studio empowers clinical and product teams to design, build, and publish sophisticated care flows without extensive coding knowledge. The platform's visual interface allows healthcare professionals to:

• Map complex clinical pathways with conditional logic;
• Define stakeholder roles and responsibilities;
• Set up automated triggers and actions;
• Implement evidence-based protocols.

Awell Hosted Pages: seamless patient interaction

Awell Hosted Pages provide a low-code integration solution that enables patients and other stakeholders to interact directly with care flow activities.

This versatile tool can be:

• Embedded directly within your existing website or patient portal;
• Deployed as standalone Awell-hosted pages;
• Customized to match your organization's branding.

Patients can easily complete forms, read important messages, and engage with their care plan — all through a consistent, user-friendly interface.

Real-world applications

Awell's care flow library showcases numerous pre-built workflows that can be adapted to your organization's specific needs. These templates cover a wide range of clinical scenarios, from chronic condition management to preventive care protocols.

You can visit Awell's Care Flow Library to explore examples that can jumpstart your clinical workflow automation journey.

Integrating with Medplum

Once your workflow is defined, you can link all patient information to your EHR. One of the most powerful aspects of the Awell-Medplum integration is the extensive set of pre-built extensions that add plug-and-play actions to your workflow.

Let's explore these capabilities in detail:

• Patient Management: Get patient information, create new patient records, synchronize patient data
• Appointment Management: Retrieve appointment details, schedule integration, status tracking
• Task and Request Management: Create and assign tasks, generate service requests, track completion status
• Clinical Data Integration: Submit questionnaire responses, create calculation observations, document side effects, execute custom Medplum Bots
• Bot Automation: Medplum's Bot functionality can be triggered directly within Awell workflows

Beyond core Medplum integration, Awell's platform supports connections with various essential healthcare tools:

• Payment Processing - Stripe integration for seamless billing;
• Scheduling Solutions - cal.com and Calendly synchronization;
• Document Signature - DocuSign integration for consent forms;
• Extended Interoperability - Through their comprehensive API.

Implementation Considerations

For organizations considering this powerful integration, we recommend a phased approach:

1. Start with a priority workflow - Identify a high-impact, frequently used workflow to implement first;
2. Design your care flows in Awell Studio - Utilize the low-code interface to map out clinical pathways;
3. Configure Medplum integration - Set up the necessary authentication and data mapping;
4. Test thoroughly - Ensure data flows correctly in both directions;
5. Scale gradually - Expand to additional workflows as your team gains experience.

Conclusion

The integration of CareOps automation tools and EHRs represents a significant advancement in healthcare technology infrastructure, offering a comprehensive solution for clinical workflow automation and data management. By combining Medplum's robust FHIR-native platform with Awell's sophisticated workflow orchestration capabilities, healthcare organizations can create more efficient, automated, patient-centered care delivery systems.

Whether you're looking to automate patient intake, streamline care coordination, or enhance data interoperability, the Awell-Medplum integration offers a flexible, standards-based approach that can be tailored to your organization's unique needs.

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